Terms of service

Using the service

These terms are between you and Drew Bredvick, operating Frictionlogged. They cover our Mac app, website and hosted reports. By creating an account or using the service, you agree to these terms. Our privacy policy explains how information is processed.

You must be at least 18 and able to enter this agreement. If you use Frictionlogged for an organization, you must have authority to do so. Keep your account and connected Mac secure, and tell support@frictionlogged.com about suspected unauthorized access. Beta access may require an invitation; signing up alone does not grant capture/generation access during the private beta.

Recording and your content

You keep ownership of your recordings, notes and reports. You give us permission to store, process, generate from and deliver that content only as needed to provide the service and carry out your sharing choices.

Record and upload only content you have permission to use. Obtain any required consent and follow workplace confidentiality, privacy and recording rules. Avoid capturing credentials or sensitive information you do not intend to process in the cloud. Unsaved activity stays in local memory; saved clips are stored on your Mac and uploaded for the hosted report workflow.

Public links include the complete saved recording, report and screenshots. Review them before sharing. Revocation stops future access; it cannot recall copies already downloaded or read.

Free reports and the annual plan

Your first ten successfully published reports are free, with no card or time limit. Failed generation and duplicate requests do not spend additional free allowance. Deleting a completed report does not restore that allowance.

Creating more reports requires the $30 USD annual subscription. It renews annually until canceled. Applicable taxes, if any, and the total charge are shown before purchase. Running out of free reports does not automatically subscribe or charge you. There are no automatic usage-overage charges.

The normal daily safeguard is 100 accepted new-report submissions or retries per user per UTC day, across devices. This is a maximum, not a guaranteed service capacity. Duplicate submissions do not consume another daily slot. The ten-report free allowance remains a separate lifetime allowance. Other security, media-size and service-availability limits may apply; we do not advertise unlimited generation.

You can still read, edit, share, download or delete your existing reports after your free allowance runs out or paid access ends. Subscription cancellation does not delete them.

Renewal, cancellation and billing help

Cancel renewal through Your plan → Manage subscription. Cancellation normally takes effect at the end of the paid period; you retain paid access through that date. Cancel before renewal to avoid the next annual charge.

For billing errors or a refund request, contact support@frictionlogged.com. Payments are non-refundable except where required by law or where we agree otherwise. Your mandatory consumer rights are unaffected. A refund, dispute or fraud review may change paid access while preserving existing reports.

We will give notice before a price change affects renewal. You can cancel rather than renew at the new price. Stripe handles payment details and the billing portal.

AI drafts need review

Reports are AI-generated drafts. They can miss a brief event, misunderstand an interaction or include an incorrect detail. Review and edit the report against its recording before relying on or sharing it. A report is not proof of a root cause, and the service does not guarantee accurate reproduction steps, uninterrupted capture or a particular generation time.

Acceptable use

Do not use Frictionlogged for unlawful surveillance, harassment, threats, doxxing, infringement or unauthorized disclosure. Do not create or distribute scams, phishing, spam, malware, deceptive impersonation, nonconsensual intimate material or material involving child sexual exploitation or abuse.

Lawful, private bug reports may document abusive behavior. Include only evidence you are permitted to capture and share. Do not circumvent access controls, probe or disrupt the service, resell shared accounts, evade allowances or automate abusive generation.

Report harmful content or a security issue privately to support@frictionlogged.com. Include the report URL and a brief explanation; do not send passwords or harmful material as attachments. We may restrict access or remove content that violates these terms.

Availability and account closure

We may change or temporarily suspend features for maintenance, security or abuse prevention. We may restrict or close an account that violates these terms, creates a security risk or must be restricted by law. Where practical, we will explain the issue and provide an opportunity to resolve it.

You can stop using the app and request account closure through the contact in our privacy policy. Cancel renewal separately. Download important recordings and copy your reports before closure. We do not promise indefinite hosting; where practical, service closure or a material storage-policy change will include notice and an opportunity to export.

Warranties and responsibility

To the extent permitted by law, the service is provided as available without warranties of uninterrupted operation, fitness for a particular purpose or error-free output. You are responsible for your recording permissions, content and sharing decisions.

To the extent permitted by law, neither party is responsible for indirect or consequential losses. Our total liability arising from the service is limited to the greater of $30 or the amount you paid us in the twelve months before the claim. These limits do not exclude liability or rights that cannot lawfully be limited.

Changes and contact

We publish revised terms with an effective date and provide notice of material changes where required. Changes do not remove rights that already apply to a purchase. If you do not accept revised terms, stop using the service and cancel renewal; contact us about any outstanding paid access.

Questions or a dispute? Start with support@frictionlogged.com so we can try to resolve it. These terms do not impose mandatory arbitration or waive rights you have under applicable law.